Policies, Terms & Conditions

Enter the world of Gen4's unwavering dedication to transparency and ethical business practices. The following outlines our comprehensive policies and terms. By working your way through these principles, you'll gain insight into the foundation of our corporate ethos, laying the groundwork for a trustworthy and seamless collaboration with our valued clients.

& CONDITIONS

POLICIES, TERMS

Gen4 Glasscoat Australia Privacy Policy

Protecting the privacy and confidentiality of your personal information is a fundamental commitment at Gen4 Glasscoat, and its associated entities (referred to collectively as “Gen4 Glasscoat,” “we,” “our,” or “us”). The subsidiaries of Gen4 Glasscoat, as of the date of this Privacy Policy, are listed below.

This Privacy Policy outlines how we collect, utilize, disclose, and safeguard the personal information you provide to us. It is aligned with the provisions of the Privacy Act 1988 (Cth) (“the Privacy Act”).

We encourage you to carefully review this Privacy Policy before providing any personal information to us. Your use of this website signifies your acknowledgment of having been informed about our Privacy Policy.

Types of Personal Information Collected

In compliance with the Privacy Act, we may collect various types of personal information, including but not limited to:

- Information provided during inquiries, service bookings, or for product warranty administration (such as name, email address, telephone number, postal address, vehicle make, and vehicle model).

- Any other personal information voluntarily provided to us.

We may collect your personal information when you:

- Make service bookings via our website.

- Inquire about products or services through our website.

- Submit a franchise application or employment application.

- Engage with us via telephone, email, or written correspondence.

- Subscribe to our newsletters or informational publications.

- Register for events or trade shows.

- Have face-to-face interactions with our representatives.

Additionally, we may receive personal information about you from our franchisees and dealerships to facilitate the provision of goods and services.

While you are not obligated to provide us with information, choosing not to disclose certain types of personal information may impede our ability to offer the requested services.

Use and Disclosure of Personal Information

We utilize the personal information you provide solely for purposes aligned with the reasons for which it was provided or for directly related purposes. These purposes may include:

- Providing goods and services.

- Administering product warranties.

- Sending marketing communications, such as special offers or service notifications (you can opt out at any time through the unsubscribe function in marketing communications).

- Contacting you for feedback to enhance our products and services (e.g., surveys).

- Administering this website and maintaining business records.

We may disclose your personal information to service providers (e.g., specialized IT companies, mail houses), agents, franchisees, contractors, or related companies, subject to their commitment to use such information in line with this Privacy Policy.

Apart from disclosures reasonably necessary for the identified purposes, we may also disclose your personal information:

- If you have provided consent for such disclosure (e.g., at the time of providing personal information).

- To comply with legal obligations, legal proceedings, or to protect our legal rights.

We strictly refrain from selling, renting, or trading your personal information with third parties.

International Disclosures

At times, we may share your personal information with entities located outside of Australia, including New Zealand, the United States of America, Canada, and countries within the European Union. When doing so, we ensure these parties take appropriate measures to protect the information and impose restrictions on its usage.

Securing Your Personal Information

We implement reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal information. All the personal information you provide electronically is securely stored on our systems.

Access to and transmission of information is controlled through pre-authorized user accounts with restricted access privileges. However, it's important to note that while we strive to protect your personal information, transmitting data over the Internet carries inherent risks. We cannot guarantee the absolute security or accuracy of transmitted information, and its transmission is at your own risk. Once we receive your information, we employ security measures to prevent unauthorized access.

Our website utilizes cookies to support administrative and content management functions and to store viewing preferences. However, no personal information is collected through these means.

During your website visit, we compile statistical data strictly for analysis purposes, including:

- User's server address.

- Date and time of the site visit.

- Accessed pages and downloaded documents.

- Search words used.

- Previous site visited.

- Browser type.

This information aids in determining website usage statistics, and we do not attempt to identify individual users.

Other Websites

We may include hyperlinks or pointers to third-party websites for your convenience and information. While we provide these links, the content on third-party websites is beyond our control. We bear no responsibility for such content, including any further links within those sites. Accessing any third-party sites linked to ours is at your own risk.

Website Content Disclaimer

This website is provided to you without charge for your convenience and informational purposes only. By granting access to our website content, we do not warrant or imply that it contains all information about us or represents the most current information available about us.

Accessing Your Personal Information

You can request access to any personal information we have collected about you by contacting us. We will provide this information (as required by the Privacy Act) upon sufficient proof of identity. For unique or onerous requests, we may request a reasonable access fee.

Should any of the information we have collected about you be outdated or inaccurate, please inform us, and we will promptly rectify it.

Policy Updates

This Privacy Policy may be updated, and any revisions will be posted on this website. We recommend checking this website periodically to stay informed about any changes.

Further Information/Complaints

For additional information or to lodge a complaint, please contact our Privacy Officer.

We endeavor to respond to complaints within 15 working days to identify the individual managing your complaint. While striving to resolve complaints within 25 working days, if this is not feasible, we will notify you accordingly.

Effective Date: (06/12/2023)

At Gen4 Glasscoat, we prioritise the security of your payment information during transactions on our website. This Payment Gateway Security Policy outlines the measures we implement to safeguard your payment details in Australia and New Zealand.

Secure Payment Gateway

We utilize a secure payment gateway to process all transactions, ensuring the confidentiality and integrity of your payment information. Our payment gateway adheres to industry-standard security protocols to protect your data.

Encryption

All sensitive payment information, including credit card numbers, expiration dates, and CVV codes, is encrypted using Secure Socket Layer (SSL) technology. This encryption protocol ensures that your payment details remain confidential and secure during transmission.

PCI DSS Compliance

Our payment processing complies with the Payment Card Industry Data Security Standard (PCI DSS). This stringent standard ensures the secure handling of credit card information by our payment gateway provider and helps prevent fraud and data breaches.

Tokenisation

To further enhance security, we employ tokenisation techniques. This involves replacing sensitive payment data with unique tokens, rendering the information unusable to unauthorised entities even if intercepted.

Firewall and Security Measures

We maintain robust firewall protection and employ industry-standard security measures to prevent unauthorised access, data breaches, or malicious activities that could compromise your payment information.

Third-Party Payment Processors

We partner with reputable and trusted third-party payment processors that adhere to strict security standards. These processors are selected based on their commitment to maintaining high levels of security and compliance.

User Responsibility

While we take extensive measures to protect your payment information, we encourage users to practice responsible online behaviour. Please ensure that you access our website using secure networks and devices and refrain from sharing sensitive payment information via unsecured channels.

Policy Changes

We reserve the right to update or modify this Payment Gateway Security Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Ownership and Usage Rights (Effective Date: 06/12/2023)

All content, including but not limited to text, graphics, logos, images, audio clips, videos, and software, displayed on the Gen4 Glasscoat website, is the property of Gen4 Glasscoat. This content is protected by copyright laws and other intellectual property rights.

Gen4 Glasscoat retains all rights, including copyright, to the content and materials on this website. Any unauthorised reproduction, distribution, or use of the content without prior written permission from Gen4 Glasscoat is strictly prohibited and may violate copyright and other laws.

Procedure for Copyright Infringement Claims

Gen4 Glasscoat respects the intellectual property rights of others and expects our users and third parties to do the same. If you believe that your work has been reproduced or used in a way that constitutes copyright infringement, please provide our designated Copyright Agent with the following information:

1. A physical or electronic signature of the copyright owner or authorised representative.

2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, along with information reasonably sufficient to permit Gen4 Glasscoat to locate the material.

4. Information reasonably sufficient to allow Gen4 Glasscoat to contact the complaining party, such as an address, telephone number, and, if available, an email address.

5. A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Information Disclaimer (Effective Date: 06/12/2023)

The information provided on the Paintseal Australia website is for general informational purposes only. While we endeavour to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Limitation of Liability

Under no circumstances will Paintseal Australia, its affiliates, officers, directors, employees, agents, or licensors be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your access or use of the website, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if advised of the possibility of such damages.

External Links Disclaimer

The Paintseal Australia website may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Legal Disclaimer

This Disclaimer/Limitation of Liability policy is not intended to exclude or limit any rights that may be available under the applicable law.

Policy Changes

Paintseal Australia reserves the right to update or modify this Disclaimer/Limitation of Liability policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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& CONDITIONS

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